At x111cm, the privacy of every Pakistani player on our platform is a serious operational commitment, not a legal formality. This policy explains precisely what personal data we collect, why we collect it, how we use it, and what rights you hold over your own information.
These six principles guide every data decision we make at x111cm. They summarise our Privacy Policy — but please read the full document below before using the platform.
x111cm collects only the personal data that is strictly necessary to operate your account, process transactions, and meet our legal obligations. We do not collect data speculatively or in excess of what each specific purpose requires.
All data transmitted between your device and x111cm is protected by 256-bit SSL/TLS encryption. Account passwords are stored using one-way hashing. Payment credentials are handled through certified payment processors and never stored on x111cm servers.
x111cm does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with third parties only where required by law, necessary to operate your account, or explicitly consented to by you.
You have the right to access, correct, or request deletion of your personal data held by x111cm at any time. Submit a data request to our support team and we will respond within 30 days in accordance with applicable data protection standards.
x111cm retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. Account data is retained for a minimum of five years following account closure to meet AML compliance requirements.
Promotional emails, SMS alerts, and push notifications from x111cm are entirely opt-in. You may withdraw consent for marketing communications at any time from your account settings or by contacting x111cm support — no questions asked.
Summary: x111cm is committed to protecting your personal data. We collect only what we need, use it fairly, keep it secure, and respect your rights over it at all times. The full details of how we do this are set out in the sections below.
This Privacy Policy ("Policy") describes how x111cm ("the Company", "we", "us", "our") collects, uses, stores, and discloses personal data obtained from individuals ("you", "your", "the Player") who access or use the x111cm online casino and sports betting platform, available at https://x111cm.com ("the Platform").
This Policy applies to all personal data collected through the Platform, including data gathered during account registration, deposits and withdrawals, gameplay, customer support interactions, and your use of any x111cm promotional offers. It should be read alongside our Terms & Conditions.
By accessing the Platform, creating an account, or otherwise using x111cm's services, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform.
x111cm is an online casino and sports betting platform operating under an international gaming licence. The Company acts as the data controller in respect of all personal data collected through the Platform, meaning we are responsible for determining how and why your personal data is processed.
We operate the Platform for players based in Pakistan, providing casino games, live dealer tables, cricket and sports betting, and premium slot games denominated in Pakistani Rupees (PKR). The platform is accessible to players aged 21 and above only.
For all data-related enquiries, including data subject rights requests and privacy complaints, you may contact our designated Data Privacy contact via email at support@x111cm.com, identifying your query as a data privacy matter in the subject line.
x111cm collects personal data from you in the following categories, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID details | Registration & KYC verification |
| Contact Data | Email address, phone number, city of residence (e.g., Karachi, Lahore, Islamabad) | Registration & account updates |
| Financial Data | Payment method details, JazzCash/EasyPaisa account references, transaction history | Deposits, withdrawals & AML checks |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Each Platform visit |
| Usage Data | Games played, bets placed, wagering history, session duration, feature usage | Ongoing Platform use |
| Communications Data | Live chat transcripts, support emails, complaint records | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for email, SMS, and push notifications | Registration & preference updates |
We do not collect sensitive personal data categories (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required to fulfil responsible gaming obligations, in which case such data will only be collected with your explicit consent.
x111cm uses the personal data we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your consent or providing clear notice:
x111cm processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
Where x111cm relies on legitimate interests as a legal basis for processing, we conduct a balancing test to ensure our interests do not unduly override your rights. You may request further information about any such balancing test by contacting support@x111cm.com.
x111cm uses cookies and similar tracking technologies on the Platform to deliver and improve our services. Cookies are small text files stored on your device that allow us to recognise your browser and remember information about your session.
We use the following categories of cookies on the x111cm Platform:
You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled through browser settings as they are required for the Platform to operate.
x111cm does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited and controlled circumstances:
x111cm will never share your personal data with third-party advertisers, data brokers, or affiliate marketing networks without your explicit and separately obtained consent. Any request to do so will be refused.
x111cm implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes:
Despite these measures, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, x111cm will notify affected individuals and relevant authorities in accordance with applicable legal requirements.
x111cm retains personal data for defined periods that reflect the purpose for which the data was collected and the legal obligations that apply to our operations. The key retention periods applicable to x111cm player data are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years from account closure | AML & licensing compliance |
| Transaction Records | 5 years from transaction date | Financial regulation & audit |
| Betting & Gaming History | 3 years from account closure | Dispute resolution & responsible gaming |
| Support Communications | 3 years from last interaction | Legitimate interests & legal claims |
| Marketing Preferences | Until opt-out + 1 year | Consent management records |
| Technical & Log Data | 12 months from collection | Security & fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual. Anonymised, aggregated data may be retained indefinitely for statistical purposes.
Subject to applicable law, you hold the following rights in respect of the personal data x111cm processes about you. To exercise any of these rights, please contact us at support@x111cm.com, clearly identifying your request as a data rights matter:
x111cm aims to respond to all data rights requests within 30 calendar days. Complex requests may require up to 90 days, in which case we will inform you of the extension and the reason for it within the initial 30-day window.
x111cm will only send you promotional marketing communications — including bonus offers, free bet alerts, new game announcements, and PSL-season betting promotions — where you have provided your explicit, freely given consent to receive such communications at the time of registration or subsequently through your account settings.
You may opt out of marketing communications at any time through any of the following methods:
Opting out of marketing communications will not affect your ability to receive transactional communications from x111cm, such as deposit confirmations, withdrawal notifications, account security alerts, and mandatory responsible gaming notices. These communications are necessary for the operation of your account and cannot be disabled.
The x111cm Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use x111cm or submit any personal data to us through the Platform.
If x111cm becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any funds deposited by a minor will be returned to the originating payment method where technically possible.
Parent or guardian alert: If you believe a minor in your household has registered on x111cm, please contact us immediately at support@x111cm.com. We take underage gambling extremely seriously and will act on all such reports without delay.
x111cm reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The effective date at the top of this page will be updated whenever a material change is made.
Where changes to this Policy are material — meaning they meaningfully affect your rights or the way we process your data — x111cm will notify registered players by email and/or through a prominent notice on the Platform at least 14 days before the changes take effect.
Your continued use of the x111cm Platform after the effective date of any revised Policy constitutes your acknowledgment of and consent to the updated terms. If you do not agree with any revision, you may close your account and withdraw any remaining balance by contacting x111cm support before the effective date.
For all privacy-related enquiries, data subject rights requests, or complaints regarding x111cm's handling of your personal data, please contact us through the following channels:
If you are not satisfied with x111cm's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or the dispute resolution body associated with our gaming licence. Details of the applicable authority will be provided upon request.
x111cm will acknowledge all privacy-related communications within 48 hours and provide a substantive response within 30 calendar days. If additional time is needed for complex requests, we will notify you within the initial 30-day window with an explanation and a revised timeline.
Your data is in safe hands. Join players across Karachi, Lahore, and Islamabad who trust x111cm for secure, fair, and responsible online casino entertainment in PKR.
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